Privacy Policy
Last Updated: August 2026
Entrega Mega respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use our website, mobile application, WhatsApp services, or other services provided by Entrega Mega.
By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect:
- Name
- Phone number
- Email address
- Delivery and pickup addresses
- Order details and delivery instructions
- Payment information (processed through secure third-party payment providers)
- Device and usage information necessary to operate our services
When you contact us via WhatsApp, we receive your phone number and message content through Meta's WhatsApp Business Platform, used only to respond to your inquiry and provide order and delivery updates.
2. How We Use Your Information
We use your information to:
- Process and fulfill delivery requests
- Communicate with customers regarding orders
- Provide customer support
- Improve our services and user experience
- Prevent fraud and unauthorized activity
- Comply with legal obligations
3. Information Sharing
Entrega Mega does not sell, rent, or trade your personal information. We may share limited information only with:
- Delivery drivers and service providers as necessary to complete your delivery
- Payment processors to securely process payments
- Technology providers that help us operate our platform
- Government authorities when required by law
4. Data Security
We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure. While no system can guarantee absolute security, we strive to use industry-standard safeguards to protect customer data.
5. Cookies and Analytics
Our website may use cookies and analytics tools to improve functionality, understand usage patterns, and enhance customer experience.
6. Data Retention
We retain information only as long as reasonably necessary to provide services, maintain records, resolve disputes, comply with legal obligations, and improve our operations.
7. Your Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information, subject to legal and operational requirements
- Opt out of certain communications
8. Third-Party Services
Our services may integrate with third-party providers such as payment processors, mapping services, messaging platforms, and delivery management systems. These providers maintain their own privacy policies and practices.
9. Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on our website and will become effective upon posting.
11. Contact Us
If you have questions regarding this Privacy Policy, or wish to request access to, correction of, or deletion of your personal information, please contact us at info@entregamega.com.
